Address Issue

[Gene Wirchenko]

I am running the trial version and trying to get as many pieces worked out as I can.

One problem that I have run into is addresses. I managed to get one mock order completed, but now, I am having trouble with addresses. Specifically, the state (province, here in Canada). I just can not get it to take in an order or in setting the billing or ship to addresses for a user account.

If I do not enter anything for the state, I get prompted "Please enter your State". If I do enter something, I get the same message. Unless I do not enter a country first; then, I get "Please select your Country". When I select a country, it does not mattter if I select Canada or the USA.

I do not know what I did differently. I used my home address just like with the first mock order that worked. I format my address in a standard way.

What is going on, please?

[jjones]

Can you post a url so we can look at it?

[Gene Wirchenko]

No, because I have not gotten to the point of making things visibile to end users yet. I was operating as an admin to see how things would look. I also have the issue of not having my data installed anymore. (I have a thread asking about how to restore data.)

[jjones]

Only way to help now is for you to submit a support ticket with our secure form on our website, perhaps we can help that way...

[Gene Wirchenko]

Well, I have created more test data. I am going to try getting things more set up and then have another whack at it later.

[Gene Wirchenko]

So now I have the store in the menu at ridenorthamerica.com. I ran into the province issue again.

BUT I figured out what it was. I run with JavaScript disabled for most sites. When I enabled cloudflare.com, the order worked.

I consider this a bug. Shouldn't it fail to allowing manual input if it can not get the drop-down? I do not know enough about WordPress yet to know if this would be an EasyCart issue or not, but failing with no useful error message does not look good.

[jjones]

We consider javascript necessary... it should be turned on as about 99% of the world would have.

[Gene Wirchenko]

You are not considering people who run such software as NoScript to protect their systems from unscrupulous people. I have no problem enabling for legitimate URLs, but first, I have to know which ones they are. Perhaps, the point could be made, just like one of your videos video which stated that with EasyCart, Wordpress's Settings - Permalink Settings - Post name should be set on.