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Third Party Pending but Paypal has the money in our summary

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  • Third Party Pending but Paypal has the money in our summary

    Why are we getting this;
    2132 Jun 06, 2018 £43.50 Greg L??????? Third Party Pending
    2131 Jun 05, 2018 £18.25 Lily R??????? Third Party Pending
    This has happened since we switched over to Paypal Express - Paypal has the funds in our account so why is Easycart not saying Third Party Approved like it did/does on all previous orders before Paypal Express?
    Any help appreciated.
    Many Thanks

  • #2
    This is something for sure we just need to get a support ticket for so we can look at...

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    • #3
      Originally posted by jjones View Post
      This is something for sure we just need to get a support ticket for so we can look at...
      So do we need to do anything more for this support ticket? baring in mind our support ticket system has expired!

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      • #4
        So if we get involved with a person logging in and troubleshooting your server, you have to have active support to put in a ticket... with expired support, we are limited in what we can do with no ticket and such.

        In terms of just troubleshooting, basic steps help here... possibly deactivate all your other plugins and try an order. Perhaps it's a conflicting plugin, we have seen other paypal IPN plugins installed at the same time conflict, we have see woocommerce conflict... just hard to really troubleshoot an individual system like this unless we have a ticket though on the matter at this point. You can try some of those steps though yourself, see if you can get an order testing correctly for you by using those basic troubleshoot steps.

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        • #5
          Looking for the Paypal IPN URL but cannot find it in Easycart, I was thinking of re-entering it in our Paypal account to see if this cures our missing Approved status. The attachment is what I see in Easycart and I cannot see where the IPN Notification URL is;
          Attached Files

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          • #6
            Originally posted by jjones View Post
            So if we get involved with a person logging in and troubleshooting your server, you have to have active support to put in a ticket... with expired support, we are limited in what we can do with no ticket and such. .... .
            Do you do a single support ticket process/payment option to resolve 1 problem?

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            • #7
              I would recommend updating to the latest release, 4.0.43, and see if the problem persists. Hopefully this has been resolved for those having this issue in this version.

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              • #8
                Originally posted by matt_corley View Post
                I would recommend updating to the latest release, 4.0.43, and see if the problem persists. Hopefully this has been resolved for those having this issue in this version.
                WP-Easycart is already 4.0.43 whereas WP-Easycart Pro is on 4.0.42

                CAn you answer the IPN URL question above please Many Thanks.

                Comment


                • #9
                  The IPN should no longer be needed with PayPal Express. Instead PayPal has switched to the more modern approach of a 'webhook', in which we automatically subscribe to the webhook that will send updates to a script on your site and update order statuses automatically.

                  If this is not working, it is likely the webhook was not subscribed to properly or an error occurred and in which case you can try the older method of an IPN listener, which is always at: http://www.yoursite.com/wp-content/p..._completed.php -- be sure to change http:// to https:// if your site always redirects to a secure URL and www. can be removed if you do not normally display your URLs with a www.

                  We believe the webhook method had a bug and was fixed in the most recent version.

                  Lastly, the EasyCart and PRO plugins may temporarily become mis-matched in the case that there are no changes in one plugin or the other. In the next update of the PRO plugin we will make the versions match once again.

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