Network Status Error

[fusby]

I am trying to install the easycart plugin but am getting this error when I click on the add Manufacturer link in the easycart admin dashboard.

There was a network communications error while attempting to process your request.

This may be a result of the EasyCart connection not being setup properly, or an Internet connectivity issue or interuption.

Returned Fault: NetConnection.Call.Failed

The site is hosted with Hostgator.

Any help would be appreciated. I am hosting the site myself through my hostgator reseller account.

easycart v3.0.26
easycart admin v3.0.16

[fusby]

I also get the error when I click on the Store Admin link.

[fusby]

Any help from tech support on this?

[Sheryl]

How did you get this resolved ? I am currently receiving the same message when I try to login to the store admin.
This occurs both from within wordpress, and from the standalone desktop application.

AFAIK Only two things have changed since I last logged in to it this morning.
- I changed my router.
- I fixed the PayPal IPN error (added the correct URL on PayPal)

Help !?

[jjones]

Hello: first off, this may be a problem with updates, always be sure you have the latest easycart plugin and admin plugin installed.

The store admin uses a single url entry point for communications, this way ipad, android, desktop apps we offer can access your admin area as well. So if this one entry point doesn't work, because of PHP variables or otherwise, then it won't login at all and often gives this message.

1st, go to the store status areas of easycart, make sure you have all green lights. Session path problems are common, so talk to a host to get those fixed if they show up.
2nd, deactivate all other plugins, try to login. If it works, then we know it's a conflict, and turn them on one by one and try it until you find it. (This is also what wordpress themselves recommend in many troubleshooting issues)
3rd, if it's not a plugin problem, try switching themes, see if the admin works, if it does, then the theme can very rarely have coding that causes an issue.
4th, once we have eliminated plugin issues, theme issues as conflicting software, then lets look at the host. Do you have PHP 5.3 or greater running? if not, host will do that for you. 5.2 does not work and is ancient.
5th, we have seen some hosts running various caching programs at the server level. Varnish or Cloudflare, check with your host to see if those are running, can be removed or turned off temporarily to see if they are causing the issue.

If none of those techniques work, submit a support ticket, we can look, although we will likely go through these same steps with you as well to insure this is not the easy fix...

[edwongtx]

I am faced with similar problems, and had submitted a ticket on request to help resolve the problem.

However, I have yet to receive any follow up on it.

Could someone please help me with the problem too?

I had paid for the Standard Plugin License, but am unable to login.

The error message kept on appearing.

Network Status Error
There was a network communications error while attempting to process your request.

This may be a result of the EasyCart connection not being setup properly, or an Internet connectivity issue or interuption.

Returned Fault: NetConnection.Call.Failed

[edwongtx]

I've attempted to disable all the plugins and only have EasyCart plugins active.

However, I am still unable to connect.

Could someone from EasyCart please promptly reply my 'Ticket' request?

Thank you.

[jjones]

I believe this was due to a firewall on your system. support ticket will check on this. thanks