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Support tickets on behalf of client

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  • Support tickets on behalf of client

    I advised my client to purchase a license of your software, which he did. Of course, he registered it under his credentials. However, I am working on the design and setup of his website and need to customize the EasyCart area as well. When I have a support question for you, I cannot ask my client to raise a support ticket and let him wait for a reply, forwarding it to me, maybe I requesting more clarification, which he would forward to you and so on and so on... This is not working... When I created a user account in the support system It tells me that I do not have any transaction keys associated with my account. Is there a way to link my account to my client's account so that I can raise support ticket directly, on behalf of my client?